Networking

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The self-introduction is such a simple and effective way to build awareness for your business. Often called the “elevator speech,” I prefer “self-intro” because delivering a speech in an elevator is absurd. Plus, the goal is to engage in a dialogue, not deliver a monologue. When asked “so, what do you do?,” seize this opportunity. A compelling self-intro is a catalyst for someone to ask you follow-up questions. Before you know it, you’ll be engaged in a stellar conversation. Conversation leads to connection which is the ultimate goal.

I understand that it’s awkward talking about yourself because you fear sounding pompous. As a result, most of us self-introduce poorly. But done well, it’s an authentic, two-way, targeted marketing communication tool that can instantly create a favorable impression for you and your brand.

Self-Introduction Basics

I recommend having two versions of your self-intro. The short version should be about 10-15 words. Mine sounds like this: “I’m a coach helping creative businesses soar.”

Here are the key elements (using my example above). Include your occupation (coach), services (coaching), target audience (creative businesses) and specific benefits received from working with you (soar). The key is to craft something you’d say to a friend. If it is too canned, you’ll sound like a cheesy pre-recorded salesbot and you’ll never use it.

For the long version of your self-intro, start off with a question that demonstrates that you understand a commonly held challenge facing your target audience. I would ask, “you know how creative professionals often don’t like to market themselves? Well, as a marketing coach, I help creative professionals define their core genius to attract clients that value their brilliance. I offer guidance from my 15 years of owning a creative firm.” According to Michael Port, author of Book Yourself Solid, you might elaborate on your services or add an example of a “wow” success story. You could also focus more on the benefits clients receive when working with you.

Common Mistakes
I recently led a workshop on this topic for my Toastmaster’s club. Here are some areas where people struggled. By just stating your occupation, “I’m a designer,” you instantly commodify yourself. Another pitfall is saying what’s true, but not unique. Remember, this is a positioning statement which is about differentiation. Finally, watch for language that looks impressive when written but sounds ridiculous when telling a friend. If you include business cliches like “synergize, best of breed, core competency, win-win or paradigm shift,” then punch yourself in the mouth and start over.

Next Steps
Just as important as the words you choose is the excercise of having to narrow your focus and prioritize. So, start working on your 10-15 words to pique enough interest that you’ll be asked follow-up questions. When your self-introduction is clear and concise, like the premise of a great movie, then others can easily spread your message like a blockbuster referral.

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Here is a simple guide to Social Networking.

SOCIAL WHAT?
Social Networks like Linked-In and Facebook are part of Social Media, the hottest sector in marketing today. Social Media is different than traditional media (like advertising) in that the conversation is two-way. This includes blogs, microblogs (like Twitter), viral video (like YouTube), podcasts and photo sharing (like Flickr). For this issue, we’ll focus on Linked-In but the advice is relevant on any social network. My goal is that you will learn a little about this channel and decide if it supports your overall marketing strategy.

WHY?
If you’ve ever attended a Society for Marketing Professional Services (SMPS) event, you know that A/E/C Marketers are social animals. The foundation of our industry is built on personal relationships. People (and firms) hire people (and firms) they know and trust. People will also hire, or team with, people (and firms) that have been recommended by trusted peers. So your personal network of contacts is an incredibly valuable asset. The bigger your network of quality connections, the more influence you wield. Linked-In is a great way to build and maintain your network.

People want to connect. The 36 million people on Linked-in enjoy being part of micro-communities around shared interests. Specialization will separate firms that thrive versus those that merely survive in the new economy. Narrowcasting is the future. Broadcasting your message as a wide net and hoping to catch a client is futile in our industry. When’s the last time you’ve seen a TV ad for an architecture firm? People listen to and trust their friends, not TV ads.

WAYS TO UTILIZE LINKED-IN
• Post presentations (.ppt, pdf., etc.) about what you are working on
• Do research on job candidates by querying their connections
• Post examples of your work: project photography or case studies
• Explore teaming opportunities with likeminded firms
• Incorporate your blog into your Linked-In profile
• Research competitors or new market sectors
• Use the Answers function to request help from your contacts
• Create a link in your e-mail signature to your Linked-In profile
• Dedicate 1 hour/week to building relationships and connections
• Practice random acts of kindness: write recommendations for others
• Treat your followers and connections as VIPs with special offers or advice
• Survey contacts about your company’s performance or image

WHAT NOT TO DO
• Lifecasting – we don’t care what you had for breakfast
• Appearing like you have no life outside of updating your profile
• Too much self promotion or sales pitching (Balance giving with getting)
• Not having a strategy (know what are you trying to accomplish)
• Not synchronizing your social media strategy with traditional media
• Letting IT establish your social media presence. This is a marketing function.
• Thinking you are broadcasting when it’s really all about narrowcasting
• Being too stiff and using corporatespeak
• Behaving like an ass and thinking you have some sort of on-line immunity

If you, like many, are wondering what to do with a Linked-In account, register for my upcoming webinar: Linked-In for Marketers: a tour and tips

CONNECT WITH ME ON:
Linked-In
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Inspired by last month’s advice on Marketing Plans, you have now defined your target markets and even specific clients you’d like to work with. So, how to convert these prospects to clients? The following four business development tips have been successful for me. Let me know if these, or others, are effective for you.

1. Get Involved Where Your Clients Gather
Focus your time where your clients congregate. Since our niche is the A/E/C industry, I’ve found SMPS, AIA, and USGBC to be fertile ground for connecting with potential clients. It’s not enough to simply join an organization or show up for meetings. The place where meaningful relationships are built is working side-by-side on a committee or serving on the board of directors. People hire people they know. So embed yourself where clients can get to know you on a personal level.

2. Volunteer Where You Are Passionate
Give your time to causes that you are passionate about. Even better if you can donate your services where they may be noticed by a potential client. Let me give you an example. I’m passionate about sustainability. So serving as Marketing Chair of the USGBC-SD Chapter allows me to demonstrate my craft (see nametags in lower right) and exposes LecoursDesign to potential clients. Volunteering also allows you to practice new skills that a paying client might find too risky (you rarely get fired volunteering). Lessons learned in managing e-news blasts for USGBC directly inform this e-advice blast you are now reading.

3. Obey the Law (of Reciprocity)
Give and you will get. The universe supports this in Newton’s third law: For every action, there is an equal and opposite reaction. According to Michael Port in Book Yourself Solid, share what you know, whom you know, and how you feel. You’ll be amazed with what comes back to you.

4. Position Yourself as an Expert
I’ve found the best way get in front of my target audience as a Guru is through public speaking. When I speak on Creativity, Branding, or Marketing at conferences or workshops, it always amazes me how many people come up afterward to give me their business card. If public speaking isn’t your thing, make it your thing by joining a local Toastmasters chapter because public speaking is a learned skill. I’ll be speaking next on Jan. 20 at The San Diego Architectural Foundation’s Pecha Kucha Night. You can also complement speaking with writing. The trade publications your target reads are always hungry for fresh content. Propose an article where you can share useful knowledge (see tip #3 above) while demonstrating your expertise. Then be sure to send copies of your recent article to your target audience.

FREE .pdf of this advice

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Recently, I had a really great marketing day. I’d like to share with you a few habits that led to my success. I didn’t invent these, and, you may have heard them before. The following tactics have been effective for me in marketing my firm, LecoursDesign, and should also work for you.

1. Present Proposals in Person
The morning of my really great marketing day started with a meeting I requested to present a proposal to re-design the KTU+A website. I could have faxed or e-mailed the proposal and checked it off my to-do list. But, I’ve found a much higher success rate by presenting proposals in person. It shows a deeper commitment to the project, allows the client to get to know you better, and allows for the opportunity to answer questions about process or pricing in real-time.

2. Volunteer and Network Where Your Clients Are
Later the same morning, I ran into the Marketing Director and VP of KTU+A at a networking event where they handed me the signed proposal that I had just presented. Hooray! I previously served on the Board of Directors of Society for Marketing Professional Services (SMPS) with the Marketing Director from KTU+A. She and I were also in the same Toastmasters group where she’d heard my speeches about the capabilities of LecoursDesign. So, when the RFP for their website came out, we were already well positioned in the mind of our new client.

3. Get In Front of Your Clients as an Expert
By noon of my great marketing day, I was on-stage at the recent USGBC / SMPS Luncheon. Being introduced to the audience as a Board Member and Marketing Co-Chair for the U.S. Green Building Council, San Diego Chapter elevated my awareness with 150 potential clients. One of which, the owner of Green Office Projects, introduced himself to me and inquired about the services of LecoursDesign. This was a lead that fits perfectly with our niche: building brands at the intersection of Architecture and CleanTech. Did it lead to a new project? You’ll have to wait until next issue to find out…

I’ve found recent success by dedicating 4 hours each Wednesday to marketing. I know it’s easy to neglect marketing when you are busy. But with long sales cycles, you can’t afford to wait until things get slow to nurture the marketing tree and expect consistent, high quality fruit.

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