I have yet to find a better way to attract great clients than positioning yourself as an expert within their tribe. The two best ways to demonstrate expertise are speaking and writing. With speaking, you can make a deeper connection because your audience can experience your thinking in real time. This is akin to the increased emotional impact of seeing your favorite band in concert versus simply reading their lyrics.

David Lecours speaking at IMC-USA

Speaking is harder than writing so fewer people travel this path. This is an opportunity for you to soar but I empathize that standing alone on stage may freak you out. You’re not alone. It’s a primal fear hard wired into our collective consciousness because we relate standing alone to being a potential appetizer for a T-Rex. To shield you from harm, I’ve outlined how to get started, what to speak about and where to speak. Develop this skill and you will attract clients that value your brilliance.

How To Get Started
Speaking is a learned skill. In the four years I’ve been involved with Toastmasters, I’ve consistently seen guests attend their first meeting and sheepishly stand up to say their name while staring at their toes. Within a couple months, the very same people are delivering 5–7 minute speeches to great applause.

Find and join a Toastmasters club. I’m a member of two clubs. There is no better return on investment for your career. You’ll improve your speaking, listening, self-esteem and leadership skills in a fun and supportive environment. I recommend visiting a few clubs in your area to “date before you marry.” Each club has it’s own culture and traditions.

What To Speak About
As an excuse to avoid speaking, I frequently hear people say “I don’t have material that people want to hear” or “don’t I need to be a book author or P.h.D to be a speaker?” Nonsense. We all underestimate how much expertise we already have. You can speak about a problem that you recently solved for a client. If you want to get fancy, call this a case study. Speak about patterns or trends in your client’s industry. Then take a step further and offer some suggestions on how to respond to these trends. Give a “how-to” speech on something you know clients are putting off. You could also create a humorous speech about common mistakes that clients make when working with a firm like yours.

Where To Speak
You are not going to be invited to speak at the TED Conference right away. But there are many venues to practice your craft. Speaking is like a muscle that you need to exercise regularly. Find as much stage time as you can. I’ve spoken at talent shows, conferences, luncheons, breakfast meetings, weddings and funerals. A great place to start is on a panel. Not all eyes are on you and you can distribute the workload among the other panelists. Good panels feel like a candid conversation (with the audience listening in).

Speaking Works
People don’t buy your services, they buy what you believe. Speaking works as a marketing tool because it is an opportunity for you to share what you believe in a non-sales environment. People don’t like to be sold to. So use speaking as a tool to build trust and then enjoy potential clients approaching you with their business card.

The self-introduction is such a simple and effective way to build awareness for your business. Often called the “elevator speech,” I prefer “self-intro” because delivering a speech in an elevator is absurd. Plus, the goal is to engage in a dialogue, not deliver a monologue. When asked “so, what do you do?,” seize this opportunity. A compelling self-intro is a catalyst for someone to ask you follow-up questions. Before you know it, you’ll be engaged in a stellar conversation. Conversation leads to connection which is the ultimate goal.

I understand that it’s awkward talking about yourself because you fear sounding pompous. As a result, most of us self-introduce poorly. But done well, it’s an authentic, two-way, targeted marketing communication tool that can instantly create a favorable impression for you and your brand.

Self-Introduction Basics

I recommend having two versions of your self-intro. The short version should be about 10-15 words. Mine sounds like this: “I’m a coach helping creative businesses soar.”

Here are the key elements (using my example above). Include your occupation (coach), services (coaching), target audience (creative businesses) and specific benefits received from working with you (soar). The key is to craft something you’d say to a friend. If it is too canned, you’ll sound like a cheesy pre-recorded salesbot and you’ll never use it.

For the long version of your self-intro, start off with a question that demonstrates that you understand a commonly held challenge facing your target audience. I would ask, “you know how creative professionals often don’t like to market themselves? Well, as a marketing coach, I help creative professionals define their core genius to attract clients that value their brilliance. I offer guidance from my 15 years of owning a creative firm.” According to Michael Port, author of Book Yourself Solid, you might elaborate on your services or add an example of a “wow” success story. You could also focus more on the benefits clients receive when working with you.

Common Mistakes
I recently led a workshop on this topic for my Toastmaster’s club. Here are some areas where people struggled. By just stating your occupation, “I’m a designer,” you instantly commodify yourself. Another pitfall is saying what’s true, but not unique. Remember, this is a positioning statement which is about differentiation. Finally, watch for language that looks impressive when written but sounds ridiculous when telling a friend. If you include business cliches like “synergize, best of breed, core competency, win-win or paradigm shift,” then punch yourself in the mouth and start over.

Next Steps
Just as important as the words you choose is the excercise of having to narrow your focus and prioritize. So, start working on your 10-15 words to pique enough interest that you’ll be asked follow-up questions. When your self-introduction is clear and concise, like the premise of a great movie, then others can easily spread your message like a blockbuster referral.

When things happen to me in threes, I take notice. I recently had three different experiences where my perception of a brand was lifted. (Evidently being a brand expert does not make me immune to the “mind control” brands employ.) All three experiences were with car brands and they all used the “halo effect” to sway my impressionable mind.

The Halo Effect
This brand building strategy is accomplished by aligning your brand (a) with a very shiny person, place, event or other brand (b). The luminosity of brand (b) is so great that it (b) casts a favorable glow onto your brand (a). It’s a clever way to elevate the perception of your brand through association. Think of not-so-smooth Turtle hanging out with heartthrob Vince in HBO’s Entourage and you get the idea.

Leverage The Best of Your Community
My first halo effect experience was at a party that Dave Brown of Holiday Matinee invited me to. Dave and Zack Nielsen of Sezio have an enviable project of spending Ford’s money to promote the Ford Fiesta. Ford gave them a car, cash, creative tools, and instructions to simply talk about the Fiesta. One of Dave and Zack’s brilliant solutions was to tap into their own creative community and throw a party at a cool location (Bar Basic) with great music and people. The event included a few hipster retailers creating pop-up stores within the party. I never would have paid a second look to the Ford Fiesta but as I was leaving the party, I glanced at the strategically parked car thinking to myself, “that’s a pretty cool little ride.” I felt punk’d, but in a good way.

Associate Your Brand with Impeccable Quality
Full Disclosure: I own a Honda Element which was mostly a practical decision based on the functionality of being able to insert my dog, surfboard and wife’s Prius into the back of the car. Even after buying the car, I wasn’t a Honda fan until after being introduced to a series of short documentary films called Dream The Impossible available here. The film’s universal themes in Failure: The Secret to Success and Racing Against Time move me on an emotional level. I also appreciate that while the films were commissioned by Honda, they are not about cars. Using quality imagery, music and story telling, the films are so beautifully executed that they radically shifted my perception of Honda.

Make Fun of Yourself
Many years ago I decided that it was just too much work to be cool. If your brand, or category, is notoriously uncool, a great strategy is to make fun of yourself. This will differentiate you from your competitors that take themselves way too seriously. Humor is always cool. And if you can pull it off like Toyota’s campaign for the Sienna mini-van (previously uncool), then you’ve scored. The hilarious ads and mock hip-hop music video Rollin’ in my Swagger Wagon left me thinking that maybe I should get some kids and a Sienna, err Swagger Wagon. Never thought I’d say that.

I know what your thinking. The car industry has gazillion dollar marketing budgets to shape hearts and minds. Yes they do, but you don’t have to. Take the strategies from above and execute it guerilla style (i.e. on the cheap).

So, how can you use the “halo effect” to cast a favorable glow onto your brand? Consider teaming up with another brand that may be extra-shiny. Doing work for shiny brands can be beneficial. I still have people think that we are responsible for launching Red Bull in the USA because we designed some simple graphics for their first in-store promotion. Getting shiny people to interact with work you’ve done is also effective. If they’ll provide some sort of endorsement, then even better. If there is a way to place your work in a shiny environment, do so. An artist friend of mine Susan Wickstrand Roche has some of her artwork in the hit TV show Modern Family. In short, constantly be searching for opportunties to promote your brand so you don’t have to always do the heavy lifting.

This is a presentation from Del Mar Toastmasters that I also delivered at Pecha Kucha San Diego. Failure is essential to creativity, design and personal growth. The video includes stories of failure of both individuals and products. My goal is to convince you to make failure an integral part of your creative process.

Creative ideas are essential to artists, marketers, designers, writers, engineers, entrepreneurs and just about everyone. But unlike superheroes, creative ideas don’t just magically appear. We are entering the The Conceptual Age and creativity is the new currency. But idea generation is rarely taught in school. Drawing upon lessons learned from archetypal superheroes, participants will gain confidence to develop or refine their own creative process to generate breakthrough ideas and “leap tall buildings in a single bound.”

Seminar Content Includes:
+ Why right brainers will rule the future
+ Developing a creative strategy for success
+ Importance of ritual
+ Creative catalysts and overcoming creative kryptonite (blocks)
+ Brainstorming techniques
+ Tips on presenting your ideas

Date: Saturday, April 17, 2010
Time: 08:40 am – Check-in and Continental Breakfast
09:00 am – 12:00 pm – Program
Where: CoCo’s Boardroom, 407 Encinitas Blvd., Encinitas, CA 92024

Tuition: $49 Pre-Register by April 16
$59 Pay at Door (cash or checks only)

Register Now

To attract clients that value your brilliance, you need a plan. Strategic planning has a reputation for being difficult, complicated and time consuming. Typically the process begins with a SWOT analysis looking at your Strengths, Weaknesses, Opportunities and Threats. I offer a simplified version focusing on your strengths.I recently had an opportunity to see Chip Heath speak about his new book Switch. Chip, along with his brother Dan, also wrote the fantastic Made To Stick. In Switch, they introduce a concept called “Find the Bright Spots.” Bright spots, as applied to your marketing, are successful efforts that you’ve already been doing, and simply repeating them.

Create Your Top 10
First, make a list of the top 10 projects you’ve ever worked on. Yes, I know “top” is ambiguous and purposely so. To be meaningful, YOU need to define top. Top could mean revenue, creativity, great people, fun, social good, publicity or some combination thereof. Whatever your definition of top is, it must embody the type of projects that you’d love to work on next. Marketing is all about the work that you seek.

Discover What’s Working
Next, create a grid with your top 10 projects listed down the left side. Across the top, list the following questions to ask about each project:

  1. How did this client learn about your firm?
  2. Why were you hired? What other reasons did they hire you?
  3. Type of project by service?
  4. Type of client by vertical market (biotech or tourism for example)?
  5. What time of year were you hired?
  6. Any professional affiliations of the key decision makers?
  7. Gender and age of the key decision makers?

You should be asking these important questions each time you get hired (and not hired). There is no expiration date on asking. Don’t assume why you get hired and then go out and repeat the wrong the things.

Let The Patterns Define Your Strategy
As you can imagine, you are looking for patterns to emerge in the grid you’ve created above. If you notice a large percentage of projects in a certain vertical market, this defines your niche. A certain service that shows up frequently can further define your specialty. If you see a pattern of why you get hired, then this becomes the positioning for your next ad campaign, tagline and website messaging. The goal is to market “with the current” of what you are already doing well.

I know there are bright spots in your marketing or you wouldn’t be in business. Don’t focus on the problems. Yes, there is something innately satisfying about figuring out what’s broken and then fixing it. But if you focus on what is working, the “bright spots,” this path of least resistance will bring you success with greater ease.

I Love Failure

I recently led my flagship seminar How To Become a Creative Superhero for The Society for Marketing Professional Services. A critical lesson in the seminar is that failure is essential to success. I know…this seems wacky. But we all fail, and great benefits are attached. Embracing failure as part of your creative process lands you on the path to marketing (and life) success.

If You’re Not Failing, You’re Not Living
Much of marketing is separating yourself from the pack. To do so, you’ve got to consistently communicate your uniqueness in new ways. Being different requires taking risks. I heard once that “great new ideas have lonely childhoods.” True innovation can be messy, uncomfortable and unknown. It requires great courage. Even the world’s best fail. “Talent and intelligence never innoculate anyone against failure,” reminds J.K. Rowling, author of the Harry Potter series.

The Benefits of Failure
Failure teaches you things that you could learn no other way. As Bucky Fuller says, “You can never learn less; you can only learn more. The reason I know so much is because I have made so many mistakes.” This philosophy is the heart of the Japanese business concept “kaizen” (continual improvement). This elegant Honda video shows engineers embracing “kaizen” when testing materials to the point of failure. By pushing against, and breaking through boundaries, you develop a range of acceptable solutions. It’s also liberating to have your biggest fear (failure) be realized, and know you are still alive to create brilliance. I believe your subconscious mind wants you to succeed. You can see this in mini-failures that are actually “happy accidents.” This happened to me recently in a client presentation when the words out of my mouth were not what I intended (aka Freudian slip), but were actually considerably better. Be sure to recognize the gifts of failure when they show up in your creative process.

Build Failure Into Your Process
Like life itself, the creative process is beyond our total control. Accept not if, but when, failure shows up as a guest in your creative house, you will greet him and be better off. This simple acceptance opens you up to the creative magic that will flow. The goal is to embrace failure early and frequently. You can even make it fun. Consider offering a booby prize to the person that comes up with the most ridiculous idea in your next brainstorming session. Be sure to save your ideas that don’t make the cut. They are simply solutions to the next creative problem. Plus, nobody has to see your “sketches.” You only need to unveil your final work of art.

Failure is like spinach for Popeye: it doesn’t kill us and only makes us stronger. The mind once stretched to a new idea never regains its original shape. Now take your newfound love of failure and incorporate it into your next creative marketing project.


Honda Short Film Failure: The Secret to Success


Michael Jordan Failure Ad


J.K. Rowling, Harvard Graduation Speech, The Fringe Benefits of Failure

As we leave the Information Age to enter the Conceptual Age, we need a new kind of hero. Dan Pink declares in A Whole New Mind that right-brainers will rule the future. Creative ideas are the currency successful marketers use to elevate their firm, stretch their budget and build their brand. But unlike superheros, creative ideas don’t just magically appear when you need them. Similar to Bruce Wayne entering the batcave to become Batman, here is a process that will transcend you from mere mortal into Creative Superhero.

1. Define the Task – First you must determine what is needed, why now, who is it for, and what resources are available. Creativity also craves boundaries (like a deadline and budget.) Be sure to elicit early support from anyone that can approve or reject your ideas. This phase should culminate in a creative brief that will be a target to use when measuring possible solutions. For a free sample of a creative brief template that we use at LecoursDesign, click here.

2. Investigate – Immerse yourself in your audience’s world and ask illuminating questions. Within the answers, creative solutions will begin to emerge. Search for a way to connect with your audience on an emotional level.

3. Create – Let the ideas flow by focusing on quantity over quality. I heed an image on my studio wall that says “Do Not Fall in Love with Your First Idea.” There are no bad nor perfect ideas. Make it playful and fun. Break this phase up into several short sessions and always be ready to capture ideas in between. Be sure to drink from a well of creative inspiration because output is directly related to input. Silence your inner critic “faster than a speeding bullet” or it will weaken you like Kryptonite.

4. Incubate – Leave your initial ideas alone for a day or two. There’s a reason people say they get their best ideas in the shower, on a walk, or while driving. The subconscious mind is powerful if you just let it emerge.

5. Analyze – Eliminate the weaker solutions from phase 3. Watch for safe ideas that your boss or client may like but you know aren’t exceptional. Don’t let the good get in the way of the great.

6. Refine – Prototype and refine the top 2-3 solutions while continually looking for improvements. If stuck, review the brief from phase 1.

7. Deliver – Make a big deal of presenting your ideas. Give them the reverance they deserve by presenting in person. Anticipate any concerns before presenting.

8. Measure – Create a feedback loop by measuring success against the objectives established in phase 1 for continual improvement.

We are all creative and I believe that innovating is a learned skill. Batman used his ingeniuty to design the batmobile and other cool gadgets to give him a competitive advantage. Nurturing your creativity can do the same for you.

Would you like me to lead an interactive in-house seminar or deliver a keynote speech to your organization on this topic? E-mail me to discuss.

By now, you should have started creating your Marketing Plan/Budget. Here are some tips to guide you, because as you’ve probably heard, “failing to plan is planning to fail.” I know it’s tempting to simply copy and paste last year’s plan but this is a bit like driving while only looking in the rear-view mirror. Market opportunities, alliances, relationships are constantly changing so your Marketing Plan needs to evolve as well.

1. What to Include

A good Marketing Plan is a one year roadmap of how you will achieve your firm’s Strategic Plan. Here is what to include in your Marketing Plan: Budget (see below), Staffing (who will do what and by when), Timeline (prioritized sequencing of implementation), Promotional Mix (advertising, web site, social media, brochure, video PR, events, etc.). If you need help in this area, I can recommend a great coach. To help you get started, click here for a free .pdf map that I’ve created to help you through the process.

2. Ask for the Money
Don’t be afraid to set aside a healthy budget that will allow you to effectively market your firm. There are three methods I know of to create your budget. Projection is taking last year’s budget, and based on projected growth or decline, adjust this year’s budget. Percentage is taking a straight 10–15% of gross revenues. I recommend Goal-Based; which is taking each goal from your Strategic Plan and breaking down what it will cost to achieve that goal. You can then check this against Projection and Percentage to make sure your budget request is realistic. Is it likely that your plan might change throughout the year? Absolutely. But if you don’t set aside the money now, it will surely be designated to something else later when you really need it.

3. Implementing the Plan
Having a plan is a great first step, but implementation is what will attract great clients. First, form a core Marketing Team (not too big, but with enough Principal muscle to be influential). Marketing Plans will fail unless the talent responsible for implementation is involved in the creation of the plan. Share the Marketing Plan with everyone in your firm because marketing the firm is everyone’s business. Finally, review and measure on a regular basis (at least monthly). Be sure to share success stories internally. This demonstrates the value of marketing and builds momentum and morale.

Just doing what you’ve always done will get you what you’ve always got. So invest in your Marketing Plan to be a beacon for your best year yet. This will help to prioritize proactive and reactive opportunities and make the most of your time and money.

Brand You Venn diagram

In a world of endless options (think of the supermarket toothpaste aisle), brands are increasingly relevant because they are a shortcut around intellectual proof. Brands are typically thought of as products (iPhone) or services (FedEx). But I’d like you to consider yourself as a brand. And this is relevant to anyone within a firm who wants to stand out and thrive, not just owners. To paraphrase Tom Peters in his seminal Fast Company article, A Brand Called You, start thinking of yourself as the Chief Marketing Officer of Brand You. Since I brand myself as a branding expert, I’d like to share three ways to build Brand You.

1. What’s Your Story?
A brand is a story told in the marketplace. So step one is to unearth your story. Since people buy with emotion and justify with fact, a compelling story is what helps you to persuade. So, what is it that makes you unique and valuable? What are you most passionate about or proud of?  What would your clients or colleagues say is your greatest strength? Think back to the last few times someone complimented you about your work. Is there a pattern of consistent praise that is unique to you? If you can’t remember, start a victory journal that records your accomplishments and compliments. Still stumped? Do a little market research by asking your friends, family and co-workers. It’ll boost your self-esteem and provide insight. At this point, don’t worry about the exact words of your story. We’ll address that next.

2. Brand Positioning
A brand’s positioning is the mindspace you occupy in your audience’s head. It is the articulation of your story highlighting what you do that adds remarkable, measurable and distinctive value. This positioning statement becomes your networking introduction when someone asks “what do you do for work?” It should be around 15 words and ideally be something that only you can claim. It should include the following elements: “I am a [occupation] providing [range of services] to [categories of clients]. My [unique selling point] provides [specific benefits].” Like the premise of a good movie, your positioning must be clear and compelling so others will spread your story via word-of-mouth.

3. You Deserve Promotion
Brand awareness is the final step in building your brand. Your target audience needs to know you exist and what you can do for them. I’m guessing that Superbowl ads and billboards aren’t in your personal budget so here are some tips. If your employer allows, do some moonlighting (either freelance or volunteer). I learned a ton about e-mail marketing and met many contacts as volunteer Marketing Chair of USGBC. Try teaching or making presentations to demonstrate your expertise. If you are verbally challenged, writing for trade publications is excellent visibility. As long as you are learning, growing, building relationships and delivering on your brand promise, both Brand You and your company will benefit.